Privacy policy

What we collect

Account details: your name, email address, mobile number, the state you live in, your time zone and a password (stored only in scrambled, one-way form).

Health information you give us: your questionnaire answers, lab orders and results, and what your clinician records, so the people who help you can do their part.

Your choices and consents: the acknowledgements you accept and, if you tick the text box at checkout, your consent to receive texts, each with the date and time, the words you were shown, the page, your internet address and your browser.

Technical details: your device’s address and browser, and small cookies that keep you signed in and remember how you first found us.

Visits to our website: we count visits anonymously to improve the site (the pages and screens reached, whether the price list was opened). A visit is a random number in a cookie, never your name, your internet address or your answers.

Why we use it

To run your account and the program: to connect you with your Advisor, arrange lab work, let clinicians review your case, and show you where you are.

To contact you: sign-in codes you ask for, reorder reminders and order updates, by email and, only if you agreed at checkout, by text.

To keep Adonis secure, to prevent fraud and misuse, and to meet our legal duties.

Who we share it with

Only the people and services needed to provide the program: your Advisor; the independent licensed clinicians who review your request; the pharmacies that fill your prescriptions; the laboratories that run your tests; our payment provider, which processes your card; the services that deliver our emails and texts for us; and the services that host and run Adonis for us. Each is bound to protect your information and use it only for that work.

We do not sell your information. We share it beyond these only when the law requires it.

Your health information

Health information is also covered by the clinician group’s Notice of Privacy Practices: [NOTICE OF PRIVACY PRACTICES LINK].

Text messages

We do not sell or share your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

To stop texts at any time: reply STOP to any Adonis text; or turn off the text switch (“Text me reminders for this treatment”) on any treatment page in your account; or email us at the address below.

How we protect it

Adonis runs in the United States on Amazon Web Services, under a Business Associate Addendum. Information is encrypted on the way to us and where it is stored.

Each person at Adonis sees only what their role needs, and access to your record is logged.

See, correct or delete your information

You can see and update your details in your account at any time. To get a copy of your information, correct something you cannot change yourself, or ask us to delete your account, email us. We will answer within 30 days. Some health records must be kept for as long as the law requires, even after you close your account.

Texts: reply STOP to any Adonis text to stop them, or HELP for help. You can also turn off the text switch on any treatment page in your account. Texts are optional: you do not need them to use Adonis or to order.

To ask for a copy of your information, a correction, or for your account to be closed, email us at the address below.

Cookies

We use cookies to keep you signed in and to keep the site secure. We count visits anonymously, with a first-party cookie that holds a random id and no name, to improve the site. If you confirm a code for the price check, a cookie remembers that this device has confirmed, so you are not asked again. We do not use advertising cookies.

How long we keep it

We keep your information while your account is open and afterwards for as long as medical-record and other laws require, then delete it.

Children

Adonis is for adults 18 and over. We do not knowingly collect information from anyone younger.

Changes

If we change this policy we will post the new version here with its date, and tell you by email if the change is significant.